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Return PolicyShipping Policy

Return Policy

Eligibility for Returns:

  • Only products purchased directly from Diatech are eligible for return (see exceptions below).
  • Product must be returned within 30 days from the invoice date. Please refer to your original invoice/PO or contact our Customer Service department should you not have this information available.
  • Product must be returned in new condition, inside the original packaging, must be uninstalled, unused, including accessories, in unmarked packaging, and placed in a separate shipping box. Any product that is damaged, or not in its original condition, will be shipped back to the sender at their expense.
  • Items returned to Diatech after 30 days are not eligible and will be returned at your expense.

 

Exceptions:

  • Products classified as HAZARDOUS or PRE-STERILE are not eligible for return, custom orders (imprinted and/or personalized), expired items, and any product without prior
    authorization.

 

Damaged:

  • Please thoroughly inspect shipments upon delivery, noting damage to cartons on the freight Diatech will not be responsible unless noted at delivery. Please keep all packing materials until items have been fully inspected.

Claims:

  • Shortage claims must be made within 10 days from receipt of damaged goods. Damaged goods must be reported to the carrier within 24 hours, and damaged claims must be filed by the consignee.

Return Process:

  • Prior to returning any goods, please contact our Customer Service team to initiate the They will provide detailed instructions and any necessary return authorization numbers or labels.
  • It is the customer's responsibility to ensure that the returned goods are adequately packaged to prevent damage during We recommend using a reputable shipping service and obtaining a tracking number for your reference.
  • Customers are responsible for any shipping or handling fees associated with the return, unless the return is due to an error on our part, or for defective.

Refunds and Credits:

  • Once the returned goods are received and inspected, refunds will be processed within 30 days.
  • Refunds will be issued in the form of payment used for the If the original payment method is not available, we may offer alternative refund options.
  • *Any shipping or handling fees associated with the original purchase are non-refundable unless product is defective, or the error was on our part.
  • All returns are subject to a minimum of a 25% restocking fee.

 

PLEASE NOTE: There are no returns, refunds, or exchanges on used machines and supplies under any circumstances.

Diatech reserves the right to refuse returns that do not meet the above guidelines or are in violation of our terms and conditions. For any further clarification or assistance regarding our return policies, please don't hesitate to contact our Customer Service team.

 

Thank you for choosing Diatech!

Shipping Policy

All orders are shipped via UPS.

USA – Ground Shipping Rates

If the order total is:

$0.00 - $149.99: shipping cost is $7.99*

Over $150.00: shipping cost is $14.99*

USVI

USVI

Puerto Rico

If the order total is:

$0.00-$149.99: shipping cost is $24.99*

$150.00- up: shipping cost is $32.99*

*Additional Freight Charges apply to:

  • Prophy angles
  • Ortho kits
  • Toothbrushes
  • Liquid disinfectants and sanitizers,
  • Ultrasonic cleaners and sterilizer equipment
  • Other large/overweight items

For expedited shipping, place your order by phone 1-888-353-9396:

2-Day (must be placed by 2:00 EST) $29.99

Overnight (must be placed by 2:00 EST) $59.99

Sales tax to be applied where applicable.

Payment Method by Credit Card Only

We Accept:

Visa

Mastercard

Amex

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